Clear terms for a fully managed communication service.
Agent on Call is owned and operated by One Flat Rate LLC, a Florida limited liability company. These policies govern the website, onboarding, custom setup, unlimited standard inbound use, billing, callers, AI, recording, SMS, privacy, healthcare, providers, and support.
Effective July 25, 2026
Terms of Service
Florida business terms, arbitration, liability, billing, AI, data, and service use.
Privacy Policy
Customer, caller, AI, SMS, security, healthcare, and privacy rights.
Satisfaction Guarantee
First-month recurring-fee protection and the non-refundable setup fee.
Billing and Cancellation
Automatic billing, cancellation, setup, changes, and refunds.
Reasonable Use
Unlimited calls and minutes with no hidden overages, subject to anti-abuse protections.
AI Disclosure
AI operation, accuracy, human review, and professional limits.
Call Recording
Florida all-parties consent, multistate recording, access, and retention.
SMS Terms
Requested links, summaries, consent, STOP, HELP, and mobile privacy.
Healthcare and Veterinary
HIPAA prerequisites, BAAs, emergencies, recording, and boundaries.
Third-Party and Reseller
White-label structure, providers, reseller obligations, and outages.
Accessibility
Website accessibility and assistance.
Cookie Policy
Storage, analytics, providers, consent, and choices.
Legal: legal@agentoncall.com
Telephone: (828) 642-0000