1. AI-Assisted Agent
Agent on Call uses automated voice, speech recognition, text-to-speech, translation, language-model, and telecommunications technology to interact with callers and website visitors.
2. Human Configuration
The Agent is configured from information, questions, rules, links, contacts, and boundaries approved by Customer and processed through the activation system. Clear activation information can reduce errors but cannot eliminate them.
3. Errors and Verification
The Agent may misunderstand names, addresses, numbers, accents, background noise, context, urgency, or intent and may provide incomplete, delayed, or inaccurate responses or summaries. Material information should be independently verified.
4. Human Follow-Up
The Service provides immediate initial assistance and organized handoff. Customer remains responsible for returning calls, confirming facts, making decisions, delivering services, supervising employees, and correcting information.
5. No Professional or Emergency Service
The Agent does not provide licensed professional advice and is not 911, emergency dispatch, alarm monitoring, crisis response, or guaranteed urgent notification.
6. Privacy and Availability
Call content and summaries may be processed by authorized providers. Privacy, healthcare, SMS, and third-party policies apply. AI and telephone services may be unavailable, delayed, changed, or interrupted.
Contact Information
One Flat Rate LLC
Legal: legal@agentoncall.com
General: hello@agentoncall.com
Telephone: (828) 642-0000