1. Company and Business Use
These Terms form a binding agreement between the business or organization accepting them ("Customer," "you," or "your") and One Flat Rate LLC, which owns and operates Agent on Call and AgentOnCall.com. The service is offered for business and organizational use.
2. Acceptance and Electronic Contracting
You accept these Terms by completing checkout, submitting activation information, activating call forwarding, using an assigned number, or otherwise using the service. A person accepting for an organization represents that they have authority to bind it.
3. The AgentOnCall Service
AgentOnCall provides one standard managed business receptionist service for $99 per month. Each subscription covers one business or operating unit, one primary call flow, one assigned receptionist number, one approved caller link, one primary message-delivery configuration, and the included capabilities described on the website, subject to the Reasonable Use Policy.
A materially different business, operating unit, telephone line, greeting, call flow, caller link, or message-delivery configuration may require another subscription or a separate written agreement.
4. Activation and Customer Information
After payment, Customer completes the online activation form. Customer authorizes Agent on Call to use submitted business information, approved websites, Google Business Profile information, links, contacts, and instructions to prepare the service. Customer is responsible for accuracy, legality, authorization, and keeping the information current.
5. Timing and Changes
Activation timing depends on complete information, payment, customer cooperation, telephone-provider cooperation, and service availability. Timing statements are estimates and are not guaranteed. Reasonable changes to an existing configuration may be requested through the Support Center or by emailing support@agentoncall.com.
6. Telephone Numbers and Forwarding
Customer keeps ownership and control of its existing published telephone number. Agent on Call may assign a number used to receive forwarded calls. Customer is responsible for authorizing and maintaining forwarding, telephone accounts, carrier settings, internet access, and administrative access.
7. Unlimited Standard Inbound Use
The $99 monthly service includes unlimited standard inbound business calls and minutes and legitimate concurrent calls. It does not include artificial traffic, telemarketing, robodialing, call-center resale, answering-service resale, conference bridging, fraud, unrelated businesses under one subscription, or use intended to evade pricing, security, provider rules, or law.
8. AI-Assisted Communications
The service uses artificial intelligence, automated speech recognition, language models, text-to-speech, translation, telecommunications, SMS, and email systems. These systems can misunderstand speech, names, addresses, numbers, accents, background noise, context, or intent and may produce incomplete, delayed, or inaccurate responses or summaries. Customer must maintain appropriate human review and procedures for consequential matters.
9. Professional and Regulated Uses
Customer remains responsible for professional licensing, privacy, consent, confidentiality, recordkeeping, advertising, emergency procedures, and industry requirements. AgentOnCall does not provide legal, medical, veterinary, tax, accounting, investment, engineering, insurance, or other licensed professional advice.
10. SMS, Email, and Links
Customer authorizes transactional call summaries, support messages, activation messages, billing notices, and caller-requested delivery of approved links by SMS or email. Delivery can be delayed, blocked, duplicated, or rejected by carriers, email providers, customer systems, third-party services, or security controls. Message and data rates may apply.
11. Fees and Recurring Billing
The service is billed at $99 per month, plus applicable taxes, in advance. It renews automatically each month until canceled. Customer authorizes Stripe to charge the payment method provided at checkout for the monthly subscription and any applicable taxes.
12. Cancellation and Payments
Customer may cancel before the next renewal date to prevent future monthly charges. Cancellation does not create a credit for the current paid billing period, and service may remain available through that period. Payments are non-refundable except where required by law. Cancellation requests may be submitted through the Support Center or to billing@agentoncall.com.
13. Payment Failures and Chargebacks
Customer must maintain a valid payment method. Agent on Call may retry failed charges, request updated payment information, suspend service, or terminate service for nonpayment. A chargeback does not by itself cancel the subscription.
14. Third-Party Providers
Agent on Call may use telecommunications, artificial-intelligence, cloud, hosting, payment, SMS, email, security, analytics, scheduling, CRM, automation, and other third-party providers. Customer does not receive direct contractual rights under Agent on Call provider agreements.
15. Data, Privacy, and Security
Customer authorizes Agent on Call and its providers to receive, transmit, process, transcribe, translate, classify, summarize, route, store, and delete information as reasonably necessary to provide, secure, bill, and support the service. The Privacy Policy also applies.
16. Suspension and Termination
Agent on Call may suspend, limit, or terminate service for nonpayment, unlawful use, breach, fraud, security risk, abusive or excessive traffic, provider restriction, infringement, or conduct that could harm callers, customers, providers, or infrastructure.
17. Disclaimers
The service is provided "as is" and "as available." To the maximum extent permitted by law, Agent on Call disclaims implied warranties, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, uninterrupted operation, and compatibility.
Agent on Call does not guarantee that every call will connect, every word will be understood, every message will be delivered, every third-party connection will remain available, or the service will produce a specific business result.
18. Limitation of Liability
To the maximum extent permitted by law, Agent on Call and its owners, employees, contractors, affiliates, and providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, lost profits, lost revenue, lost opportunities, business interruption, missed calls, inaccurate automated responses, or third-party failures. Aggregate liability will not exceed fees paid for the affected service during the 12 months preceding the event giving rise to the claim.
19. Disputes and Florida Law
Before filing a formal claim, a party must send a detailed written notice to legal@agentoncall.com and allow 30 days for good-faith resolution. Except for eligible small-claims matters and permitted injunctive relief, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association. Florida law applies, and permitted court proceedings will be brought in Miami-Dade County, Florida, or the United States District Court for the Southern District of Florida.
20. General Terms
These Terms, incorporated policies, the order, and signed amendments form the complete agreement. If a provision is unenforceable, the remaining provisions remain effective. Provisions that should survive termination will survive.
Contact Information
One Flat Rate LLC
Legal: legal@agentoncall.com
Billing: billing@agentoncall.com
Support: support@agentoncall.com
Telephone: (828) 642-0000