1. Scope and Roles
This Policy explains how One Flat Rate LLC (“One Flat Rate,” “we,” “us,” or “our”), as owner and operator of Agent on Call and AgentOnCall.com, collects, uses, discloses, retains, and protects information through the website, signup, activation, support, billing, calls, SMS, email, and service administration. For caller information processed solely for a business customer, Agent on Call generally acts as the customer’s service provider or processor.
2. Information Collected
- Business and contact details.
- Signup, plan, billing, payment-token, and limited processor metadata. Agent on Call does not intentionally store complete card numbers or security codes.
- Configuration information, including greetings, selected voice, services, hours, links, contacts, notification preferences, urgency, supported account authorizations, webhook destinations, and business rules.
- Caller ID, names, numbers, email, call timing, call content, transcripts, summaries, classifications, language, intent, urgency, estimated value when configured, and links requested.
- Device, browser, IP address, referral, page, log, cookie, security, and integration information.
- Support communications and change requests.
3. Uses and AI Processing
Information is used to provide, configure, test, operate, bill, secure, improve, and support Service; answer communications; create summaries and classifications; deliver links; deliver text, email, supported connection, and webhook notifications; prevent fraud and abuse; troubleshoot; enforce agreements; and comply with law.
Authorized AI, speech, telecommunications, hosting, messaging, scheduling, automation, integration, and webhook providers may process call and configuration information to recognize speech, generate responses, translate, transcribe, classify, summarize, and route. Agent on Call does not sell caller conversations and does not intentionally create voiceprints for biometric identification unless separately disclosed and lawfully authorized.
4. SMS and Mobile Information
Mobile numbers, opt-in records, and SMS content are used for requested links, summaries, activation, support, billing, and service communications. Mobile opt-in information is not sold and is not shared with third parties or affiliates for independent marketing. It may be shared with messaging providers solely to deliver communications or comply with law.
5. Disclosures
Information may be disclosed to authorized telecommunications, AI, hosting, database, payment, SMS, email, analytics, security, scheduling, field-service, legal-practice, calendar, CRM, automation, integration, and webhook providers; the applicable customer and its authorized recipients; advisers and insurers; transaction parties under confidentiality; authorities or courts when required; and a successor in a merger, financing, reorganization, bankruptcy, or sale.
6. No Sale; Cookies
Agent on Call does not sell personal information for money and does not share it for cross-context behavioral advertising. Necessary browser storage and optional analytics may be used for forms, security, saved progress, traffic measurement, and conversions. Where required, consent will be requested for nonessential technologies.
7. Retention and Security
Information is retained as reasonably necessary to provide Service, fulfill the purpose, maintain records, enforce agreements, resolve disputes, secure systems, and comply with law. Call content and generated summaries may have limited provider retention.
Agent on Call maintains reasonable administrative, technical, and physical safeguards. Qualifying incidents will be addressed under the Florida Information Protection Act and other applicable breach-notification laws. No system is completely secure.
8. Healthcare Information
The standard healthcare configuration is designed to avoid clinical information and to limit intake to approved non-clinical administrative details. Healthcare customers must not configure the Agent to solicit symptoms, diagnoses, medications, test results, treatment information, or other clinical content. Customer remains responsible for privacy notices, secure patient channels, access, retention, emergency procedures, and applicable healthcare duties.
9. Privacy Rights
Depending on jurisdiction and thresholds, individuals may have rights to request access, correction, deletion, portability, information, restriction, or appeal. Requests may be submitted to legal@agentoncall.com with the subject “Privacy Request.” Agent on Call may verify identity, authority, and jurisdiction and rely on legal exceptions.
If you called one of our customers, direct requests concerning the customer’s use of information to that customer.
10. Children, International Processing, and Changes
The website and commercial Service are not directed to children. Customers serving minors are responsible for consent and applicable education or healthcare privacy rules. Information may be processed in the United States and other provider locations under applicable safeguards. Material Policy changes will be communicated appropriately.
Contact Information
One Flat Rate LLC
Legal: legal@agentoncall.com
General: hello@agentoncall.com
Telephone: (828) 642-0000