1. Covered Messages
Agent on Call may send caller-requested links, call summaries, signup and activation information, support updates, billing notices, service alerts, and transactional or informational messages.
2. Caller-Requested Information
When a caller asks for or agrees to receive approved information, Agent on Call may send the requested message to the caller’s number. The message should remain limited to the request and related service context.
3. Marketing Consent
Promotional messages require separate consent where required. Marketing consent is not a condition of purchasing Agent on Call. The Service may not be used for unsolicited bulk marketing, purchased lists, or automated promotions without written approval and sufficient consent records.
4. Frequency, Charges, Delivery
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. SMS must not be the sole method for emergency notification.
5. STOP, HELP, and Privacy
Where supported, recipients may reply STOP to opt out and HELP for assistance. Help is also available at (828) 642-0000 or support@agentoncall.com. Mobile numbers and opt-in records are not sold or shared for independent marketing and may be shared with messaging providers solely to deliver Service or comply with law.
6. Customer Compliance
Customer is responsible for message legality, accuracy, consent and opt-out records, and compliance with the TCPA, FCC rules, Florida telephone-solicitation law, carrier requirements, and other applicable laws.
Contact Information
One Flat Rate LLC
Legal: legal@agentoncall.com
General: hello@agentoncall.com
Telephone: (828) 642-0000