1. Administrative Service Only
Agent on Call may assist with administrative intake, appointment requests, office information, records requests, refill-request routing, approved forms and links, and handoff. It does not diagnose, triage independently, prescribe, calculate dosage, recommend treatment, or replace licensed judgment.
2. HIPAA-Eligible Use
3. Customer Responsibilities
The healthcare customer remains responsible for privacy notices, minimum-necessary collection, consent, workforce access, authentication, retention, state medical privacy, patient requests, incident response, and covered-entity obligations.
4. Emergencies and Recording
The practice must supply exact approved emergency instructions. Agent on Call is not 911, medical triage, poison control, an emergency department, or guaranteed clinical escalation. Healthcare recording requires written approval and specific review of consent, protected health information, retention, and access.
5. Veterinary Use
Veterinary information generally is not governed by HIPAA in the same manner as human health information, but professional, privacy, consumer-protection, recording, payment, and recordkeeping duties still apply. The Agent may not diagnose animals, prescribe, calculate dosage, or replace veterinary judgment.
6. No Clinical Reliance
Healthcare and veterinary professionals must independently review communications. The Service may misunderstand or omit information and must not be relied on for clinical decisions.
Contact Information
One Flat Rate LLC, a Florida limited liability company
Legal: legal@agentoncall.com
General: hello@agentoncall.com
Telephone: (828) 642-0000