Healthcare and Veterinary Disclosure

1. Administrative Service Only

Agent on Call may assist with non-clinical administrative intake, appointment requests, office information, records-request routing, refill-message routing without medication details, approved forms and links, and handoff. It does not diagnose, triage independently, prescribe, calculate dosage, recommend treatment, or replace licensed judgment.

2. HIPAA-Aware Administrative Use

Administrative information only. The standard healthcare configuration is designed to avoid clinical information and to collect only approved non-clinical details such as caller name, callback number, appointment preference, provider request, office-information request, and callback need. The Agent must redirect symptoms, diagnoses, medications, test results, treatment questions, and other clinical content to the practice's approved secure channel or qualified staff.

3. Customer Responsibilities

The healthcare customer remains responsible for privacy notices, secure patient communications, consent, workforce access, authentication, retention, state medical privacy, patient requests, incident response, and applicable healthcare obligations.

4. Emergencies and Sensitive Information

The practice must supply exact approved emergency instructions. Agent on Call is not 911, medical triage, poison control, an emergency department, or guaranteed clinical escalation. Healthcare customers must limit collection to approved administrative information and maintain appropriate access, privacy, and retention procedures.

5. Veterinary Use

Veterinary information generally is not governed by HIPAA in the same manner as human health information, but professional, privacy, consumer-protection, recording, payment, and recordkeeping duties still apply. The Agent may not diagnose animals, prescribe, calculate dosage, or replace veterinary judgment.

6. No Clinical Reliance

Healthcare and veterinary professionals must independently review communications. The Service may misunderstand or omit information and must not be relied on for clinical decisions.

Contact Information

One Flat Rate LLC
Legal: legal@agentoncall.com
General: hello@agentoncall.com
Telephone: (828) 642-0000