1. Managed and White-Labeled Service
Agent on Call provides the customer relationship, branding, activation, configuration, support, billing, and service management. Agent on Call may use third-party technology without providing Customer a direct account with every provider.
2. Providers
Providers may include carriers, number vendors, AI and speech services, cloud hosting, databases, SMS and email delivery, payment processing, analytics, security, scheduling, security, and other infrastructure providers.
3. Reseller Relationship
Customer contracts with Agent on Call. Underlying providers are not responsible for Agent on Call’s activation, retail pricing, support, guarantee, customization, or representations. Customer is not a third-party beneficiary of Agent on Call’s reseller or provider agreements.
4. Rules, Changes, and Outages
Provider acceptable-use, anti-fraud, traffic, privacy, geographic, content, and legal rules apply. Agent on Call may add, replace, or remove providers for functionality, cost, reliability, security, compliance, or continuity. Provider outages, provider changes, carrier filtering, number availability, and service changes, and internet failures may affect Service.
5. Data and Payment Processing
Authorized providers may process information as necessary to perform contracted functions, maintain security, prevent fraud, and comply with law. A payment processor may handle card details and recurring charges; Agent on Call does not intentionally store complete card numbers or security codes.
Contact Information
One Flat Rate LLC
Legal: legal@agentoncall.com
General: hello@agentoncall.com
Telephone: (828) 642-0000