1. Unlimited Means No Metered Usage Charges
2. Intended Use
The plan is intended for genuine inbound communications associated with the subscribed business or operating unit and typical small-to-medium-business call activity. Normal use includes ordinary growth, seasonal demand, legitimate advertising responses, weather-related surges, holidays, emergencies affecting the business, and genuine fluctuations.
3. Use Outside the Plan
- call-center, contact-center, answering-service, BPO, or resale operations;
- high-volume outbound calling, telemarketing, robodialing, broadcast calling, or mass messaging;
- artificial, automated, test-generated, circular, fraudulent, self-directed, or non-genuine calls;
- conference bridging, continuous audio streaming, monitoring, surveillance, or use primarily to consume resources;
- traffic unrelated to the subscribed business or shared among unrelated businesses;
- use designed to evade restrictions, pricing, provider rules, security, or law;
- unusually high volume, duration, or concurrency that materially affects infrastructure, providers, other customers, or availability.
4. Enforcement
Agent on Call may review aggregate patterns, duration, source, concurrency, repeated calls, fraud signals, and provider alerts. Agent on Call may contact Customer, require changes, block abusive sources, limit a feature, suspend Service, or terminate Service. Accounts not suited to the standard plan may be declined or terminated.
5. No Hidden Overage Charges
Agent on Call will not retroactively impose per-call, per-minute, or usage-overage fees. The remedy for prohibited or unsuitable use is restriction, suspension, or termination, not an unapproved surprise bill.
Contact Information
One Flat Rate LLC
Legal: legal@agentoncall.com
General: hello@agentoncall.com
Telephone: (828) 642-0000