1. Optional Feature
Recording is available only on eligible configurations and remains disabled unless requested, configured, and approved.
2. Florida and Multistate Consent
Florida law generally requires prior consent of all parties to an intercepted wire or oral communication. Because callers may be in other jurisdictions, Customer must use the most protective applicable standard and obtain guidance when necessary.
3. Notice and Consent
A clear recording or monitoring notice must be provided and legally sufficient consent obtained. If required consent is refused or cannot be obtained, recording must not proceed. Customer may not remove or misrepresent the approved notice.
4. Use, Access, and Retention
Recordings may be used only for legitimate disclosed purposes such as quality assurance, customer service, documentation, training, dispute review, and configuration improvement. Access must be restricted. Retention depends on the plan and provider, and recordings are not permanent archives.
5. Sensitive Information
Customers must avoid unnecessary payment-card information, passwords, government identifiers, protected health information, legal confidences, or other sensitive data. Agent on Call may disable recording when legal, security, privacy, or provider requirements are not satisfied.
Contact Information
One Flat Rate LLC, a Florida limited liability company
Legal: legal@agentoncall.com
General: hello@agentoncall.com
Telephone: (828) 642-0000