Connection guide
RingCentral Forwarding
Use RingCentral call-handling rules without replacing the published number.
Identify the correct user, extension, or main number.
Complete this step before moving forward.
Open call handling, routing, or answering rules.
Complete this step before moving forward.
Add the private Agent on Call number for the chosen schedule.
Complete this step before moving forward.
Save and test the main number from another phone.
Complete this step before moving forward.
Important: RingCentral menus and permissions can change. Administrator access may be required.
Activation checklist
Test before you rely on it.
Call externally
Use a phone that is not part of the business system.
Check the summary
Verify caller identification, reason, urgency, and recipients.
Restore the original flow
Document the disable method before final launch.
We will walk you through it.
Telephone forwarding assistance is included in launch.