Connection guide
Mobile Phone Forwarding
Connect iPhone or Android missed, busy, unreachable, or all calls.
Choose whether every call or only busy, unanswered, or unreachable calls should go to Agent on Call.
Complete this step before moving forward.
Use the carrier’s supported settings or dialing codes.
Complete this step before moving forward.
Test from another phone and confirm the Agent answers.
Complete this step before moving forward.
Confirm the method to disable forwarding before launch.
Complete this step before moving forward.
Important: One universal code does not work for every carrier, plan, device, or account.
Activation checklist
Test before you rely on it.
Call externally
Use a phone that is not part of the business system.
Check the summary
Verify caller identification, reason, urgency, and recipients.
Restore the original flow
Document the disable method before final launch.
We will walk you through it.
Telephone forwarding assistance is included in launch.