Connection guide
Google Voice Forwarding
Keep the Google Voice number while routing selected calls to Agent on Call.
Confirm whether the account is personal Google Voice or Google Workspace Voice.
Complete this step before moving forward.
Review linked numbers, ring groups, auto attendants, and routing rules.
Complete this step before moving forward.
Add the private Agent on Call number where supported.
Complete this step before moving forward.
Test business hours, after hours, caller ID, and summaries.
Complete this step before moving forward.
Important: Functionality depends on the Google Voice edition and configuration.
Activation checklist
Test before you rely on it.
Call externally
Use a phone that is not part of the business system.
Check the summary
Verify caller identification, reason, urgency, and recipients.
Restore the original flow
Document the disable method before final launch.
We will walk you through it.
Telephone forwarding assistance is included in launch.