Connection guide
After-Hours Coverage
Create nights, weekends, holiday, and rotating on-call routing.
Define the operating schedule and holiday exceptions.
Complete this step before moving forward.
Define urgent call types and approved language.
Complete this step before moving forward.
Assign primary and backup recipients.
Complete this step before moving forward.
Test after-hours calls and summary delivery.
Complete this step before moving forward.
Important: Agent on Call is not an emergency service.
Activation checklist
Test before you rely on it.
Call externally
Use a phone that is not part of the business system.
Check the summary
Verify caller identification, reason, urgency, and recipients.
Restore the original flow
Document the disable method before final launch.
We will walk you through it.
Telephone forwarding assistance is included in launch.