The service is designed to stay available when the business cannot answer.
The underlying Professional platform publishes a 99.9% uptime service commitment and is built for continuous telephone answering, concurrent-call demand, and automated handoff.
Platform Reliability and Availability
99.9% platform commitment
The backend Professional service publishes a 99.9% uptime service-level commitment.
Concurrent-call architecture
Legitimate inbound callers can be handled in separate conversations during demand surges.
Automated handoff
Text, email, and configured webhook delivery occur after completed conversations.
Third-party dependency transparency
Telephone carriers, internet, AI, SMS, email, and customer systems can still experience outages or delays.
Simple for the customer. Managed by Agent on Call.
Calls forward to the dedicated Agent number
The existing telephone provider controls forwarding into the service.
The platform answers and processes the call
The AI, telephony, language, and business configuration work together.
The summary is delivered
Text, email, and optional webhook systems transmit the call information.
Agent on Call supports service issues
Our team helps identify whether an issue involves forwarding, the provider, the configuration, or a customer system.
Included with every standard Agent.
The feature is included in the $99 flat monthly plan together with 24/7 answering, unlimited standard inbound calls and minutes, concurrent-call handling, one caller link, text and email summaries, 50+ languages, spam filtering, existing-number forwarding, online activation, and support through the Support Center.
What businesses ask before signup.
Does 99.9% mean every call is guaranteed?
No. A service-level commitment does not eliminate carrier failures, internet outages, blocked messages, caller disconnections, AI errors, customer-system failures, maintenance, or force-majeure events.
What should a business do for life-safety emergencies?
Maintain appropriate human, emergency, and backup procedures. Agent on Call is not 911, an alarm-monitoring service, a crisis line, or guaranteed emergency dispatch.
How are service problems reported?
Email support@agentoncall.com with the business name, call time, caller number if known, and a description of the issue.
$99 flat per month. No portal to manage.
Complete activation online, then receive your forwarding number and instructions by email.