Know who called, what they need, and what should happen next.
After every completed conversation, Agent on Call sends a branded handoff by text and email to the configured business contact. The text is concise. The email can include the detailed call summary, captured fields, notes, and transcript text available from the underlying platform. No customer portal is required.
Instant Text and Email Call Summaries
Caller identity
Name, caller number, callback number, and other approved contact details.
Reason and intent
A clear description of what the caller wants and which service or matter is involved.
Urgency and timing
Approved urgency indicators, preferred response time, appointment timing, or deadline information.
Useful context
Location, service details, special instructions, call label, estimated opportunity value when configured and reasonably inferable, and the next step requested by the caller.
Simple for the customer. Managed by Agent on Call.
The call ends
The Agent organizes the approved details collected during the conversation.
The text arrives
A concise SMS summary allows the recipient to understand the call quickly.
The email arrives
A more detailed branded email can provide captured fields, organized notes, and available transcript text without requiring a customer dashboard.
The business follows up
A real person responds with the context needed to help the caller.
Included with every standard Agent.
The feature is included in the $99 flat monthly plan together with 24/7 answering, unlimited standard inbound calls and minutes, concurrent-call handling, one caller link, text and email summaries, 50+ languages, spam filtering, existing-number forwarding, online activation, and support through the Support Center.
What businesses ask before signup.
Can we receive text only, email only, or both?
The standard configuration can be set to the supported notification method selected during activation.
Do customers receive a dashboard?
No. Agent on Call is a managed white-label service. Text and email summaries are the customer-facing call record.
Can a group email address receive summaries?
Yes. A business-managed group alias may be used as the primary email destination.
$99 flat per month. No portal to manage.
Complete activation online, then receive your forwarding number and instructions by email.