Pricing Guide - Updated April 2026

Smith.ai Pricing 2026: Every Plan Explained, What You Actually Pay

Smith.ai charges per call, not per minute. Here is what each plan includes, when overages apply, and how to calculate your actual monthly cost before you sign up.

Smith.ai Pricing in Plain English

Smith.ai starts at $285/month for 30 calls. Each call above your plan limit costs $8.50 on the Starter plan, dropping to $6.00 on the Pro plan. The pricing is per call, not per minute - which makes it more predictable than traditional live answering services that bill by the minute. Outbound follow-up on web leads is included on Pro and above, available as an add-on on Starter and Basic.

The Call Capture System

Setting up your answering service correctly matters as much as which one you choose.

Our $49 setup guide gives you the exact configuration checklist, call routing logic, and text-back templates for the service you select. Most businesses lose 30% of their leads in the first 30 days due to setup errors. This eliminates that entirely.

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Smith.ai Plans and Pricing

Plan	Monthly Cost	Calls Included	Overage Rate	Best For
Starter	$285/month	30 calls	$8.50/call	Testing the service; very low call volume
Basic	$690/month	90 calls	$7.25/call	Small businesses with moderate call volume
Pro	$1,000/month	150 calls	$6.00/call	Growing businesses; includes outbound follow-up
Enterprise	Custom	Custom	Custom	High volume; dedicated account management

Calculate your actual monthly cost: Take your estimated monthly call volume. If it is under your plan limit, you pay the plan price only. If it exceeds your limit, add (overage calls x overage rate) to your plan price. A business averaging 60 calls/month on the Starter plan pays $285 + (30 x $8.50) = $540/month. The same business on Basic pays $690 flat - Basic is the smarter choice at that volume.

What Is and Is Not Included

Included on All Plans

✓AI answering on every call
✓Live agent backup when AI reaches its limit
✓Call recording and transcription
✓Mobile app for status updates
✓HubSpot, Salesforce, and Zapier integration
✓24/7 coverage including weekends and holidays

Not Included / Add-On

✗Outbound follow-up (Pro and above only)
✗Bilingual Spanish (available as add-on)
✗Legal and medical intake templates (included but require setup)
✗Overage calls beyond your plan limit
✗Setup fee (none - onboarding is free)

Smith.ai vs Alternatives on Price

Smith.ai is not the cheapest answering service. It is the most complete. Here is how it compares to alternatives at common call volumes:

Service	At 30 calls/mo	At 90 calls/mo	Live Backup	Outbound Follow-Up
Smith.ai	$285	$690	✓ Yes	✓ Pro+
Goodcall	$59	$59 (flat)	✗ No	✗ No
Ruby Receptionists	~$235	~$625+	✓ Yes	✗ No
PATLive	~$149	~$400+	✓ Yes	✗ No
My AI Front Desk	$65	$65 (flat)	✗ No	SMS only

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Pricing FAQ

Smith.ai Pricing Questions

Yes. Smith.ai offers a free trial period. Contact them directly to confirm current trial terms as these change. The trial includes full platform access including AI answering and live backup.

No setup fee. Onboarding support is included on all plans. Complex integrations with practice management software may require additional configuration time but are not billed separately.

Each inbound call answered by Smith.ai counts as one call regardless of duration or whether AI or a live agent handled it. Spam calls identified by the system typically do not count toward your plan.

Yes. Smith.ai allows plan upgrades mid-month. The new rate applies from the upgrade date. Downgrades typically take effect at the next billing cycle.

Smith.ai offers pricing discounts for annual commitments. Contact their sales team directly for current annual pricing as it is not publicly listed.